Travel Agent FAQs
CLIA provides hotel shuttles to and from the convention center for all CLIA host hotels, including the Hilton Fort Lauderdale Marina, Renaissance Fort Lauderdale Marina, Embassy Suites, and Hyatt Place. Shuttles operate at 15-minute intervals during specified times. The full shuttle schedule will be provided closer to the event.
2027 Cruise360 Agent Registration can be canceled, by written request only, up until 100 days prior to the event—no later than January 4, 2027. Registration cannot be transferred to another attendee or event year. The refund amount will be the registration paid minus a $75 processing fee. To request a refund, please email info@cruising.org. After January 4, 2027, agent registration will be 100 percent non-refundable, and no refunds will be issued.
The following items are suggested:
- The ID you used to register for Ship Inspections (driver’s license, state ID, or passport)
- Laptops, Notepads, and Writing Utensils
- Business Cards
- Comfortable Shoes
- A Sweater – the Convention Center is chilly
Agents may choose to attend any day(s) they would like to attend. Please review the full schedule of events on cruise360.org. The registration fee will not be prorated based on the number of days attended.
If you miss the deadline or if a breakout reaches capacity, a standby line will form outside the room. Attendees will be admitted based on availability at that time. Regardless of whether you plan your schedule in advance, you will have full access to General Sessions, the Cruise360 Trade Show, and the Hall of Fame Cruise Industry Awards & Gala Dinner. We encourage you to print your schedule before arrival, as on-site printing will not be available.
You should arrive atleast 15 minutes prior to the start time of CLIA Seminars, Product & Destination Workshops, Cruise Line Showcases, and Sponsored Meals. After this time, CLIA reserves the right to offer any available seating to attendees in the standby line.
All General Sessions and The Hall of Fame Cruise Industry Awards & Gala Dinner are automatically added to the schedules of all registered agents.
The Graduate Reception is an invitation-only event for travel advisors who have achieved a CLIA Certification. Eligible attendees will receive an invitation approximately 2 to 3 weeks before the event.
No. The CLIA Private Reception is invitation-only and reserved for our Cruise Line Leaders.
We recommend you register for CLIA Certification in advance to better guide your professional development choices at the conference. If you did not register in advance, you can still do so at any time following the event. To learn more about CLIA Certification, click here.
CLIA’s certification programs elevate your personal and professional brand and is also an important consideration for vacationers when selecting a travel agent. As our biggest professional development event of the year, Cruise360 allows you to make significant progress towards your certification in just one action-packed week.
You must be scanned at the entrance of each seminar.
Yes. UPS will be on-site outside the Cruise360 Trade Show on Thursday to assist you with materials you wish to ship home.
We highly encourage you to use CLIA-provided transportation. However, if you choose to drive separately, it is your responsibility to meet your group at the pier. CLIA cannot delay the Ship Inspection if you are at the wrong location or arrive late.
Yes, details for the Cruise360 App will be provided one week prior to the event.
Yes. Meals are provided at the three General Sessions, Hall of Fame Cruise Industry Awards & Gala Dinner, and the Host City Reception.
No. Unfortunately, outside food and beverages are not permitted in the convention center. However, concession stands within the convention center will be open during Cruise360 where attendees can purchase meals, snacks, and beverages.
The dress code for Cruise360 is business casual. During the Hall of Fame Awards & Gala Dinner, many attendees dress in cocktail attire, but it is not required.
All attendees must be at least 21 years of age. Children are not permitted.
Yes. Guests are permitted, but they must be registered as Non-Members for the entire event. If a guest is not registered as a Non-Member, they will not be allowed to attend any part of the event, including the Hall of Fame Cruise Industry Awards & Gala Dinner.
No. Please work with your chosen hotel to store any luggage including during Ship Inspections.
Professional Behavior means always being respectful to everyone. Verbal abuse of any kind will not be tolerated and CLIA reserves the right to remove any attendees exhibiting unprofessional behavior without refund.
If you require special accommodations, such as mobility assistance or an American Sign Language (ASL) interpreter, please indicate as such during the registration process. Any ASL requests must be submitted by January 4, 2027. Attendees with special accommodation requests will be contacted by our staff three weeks prior to the event for verification.
If you have any dietary restrictions, please indicate such during the registration process. Any dietary restrictions must be submitted by March 19, 2027. Attendees who submit dietary requests will be contacted by our staff approximately three weeks prior to the event to confirm details. We will make every effort to accommodate requests submitted in advance; however, we will not be able to accommodate requests made on-site. If you have any questions, please contact info@cruising.org.
Ship Inspections are a professional opportunity hosted by our cruise line partners. All attendees are expected to conduct themselves professionally and respectfully throughout the experience.
Attendees must:
- Follow all instructions from CLIA staff, ship personnel, and security
- Respect all ship policies and crew members
- Refrain from soliciting business or distributing marketing materials
- During hosted meals, please take only one meal and one dessert
- Consume alcohol responsibly, if offered
Attendees who engage in disruptive, unprofessional, or inappropriate behavior may be removed from the Ship Inspection and may be ineligible to participate in future CLIA events.
We recommend reviewing the event schedule on Cruise360.org before booking your flights. The published schedule reflects the best estimate of when conference activities begin and end and should be used when planning your arrival and departure.
If you register for a Ship Inspection, please plan accordingly. Ship Inspections on Saturday and Sunday may conclude as late as 5:00 p.m.
Most attendees participate in one Ship Inspection. If additional inventory remains available, you may have the opportunity to register for a second Ship Inspection; however, Ship Inspections are offered on separate days, with no more than one per day. If you only participate in one Ship Inspection, there is a good chance you will have the other day free, Saturday or Sunday, and may be able to depart earlier if your only ship inspections takes place on Saturday.
Many Cruise360 activities require advance selection, including CLIA Seminars, Product & Destination Workshops, Cruise Line Showcases, Ship Inspections, and sponsored meals.
The opportunity to pre-schedule each of these components will be announced separately via email in the months leading up to Cruise360. Because pre-scheduling opens on a staggered timeline, we encourage you to watch your email carefully, so you don't miss the opportunity to select your preferred sessions and events.
Your personalized schedule will be available in your attendee portal and in the Cruise360 mobile app closer to the event.
- Click "Login", then select "Agent Portal" from the Navigation Bar
- Enter the email address you used during registration, then click "Next"
- Click on "Forgot Password"
- The password reset link will be sent to your email address on file
- Please be sure to check your spam or junk folder
*IMPORTANT: Please note, CLIA does not have access to password information.
Phishing email scams often state there was an “error” or “some kind of problem” with your payment and ask you to fill out the attached credit card payment authorization and email it to a specific address. The emails may also ask for a copy of a photo ID.
These emails are a scam. Please do not send your credit card information or your photo ID to anyone by email. CLIA will never ask you to submit payment information via email, as it is not secure.
However, as with most scams of this type—which are becoming increasingly common in our digital world—the most powerful tool to combat these efforts is awareness and vigilance.
Looking for more information on how to protect yourself? Check out this link from the U.S. Securities and Exchange Commission: Phishing Fraud: How to Avoid Getting Fried by Phony Phishermen
If you have already responded to a similar request, please contact the bank that issued the credit card in question and report it to them.
Please feel free to contact us with any questions at 202-759-9370.
For additional information, please contact the CLIA Membership Team, at info@cruising.org or 202-759-9370 option(5).
Exhibitor FAQs
Yes. We welcome all exhibitors from anywhere within the travel industry.
The Cruise360 Trade Show is one day, on Thursday, April 15, for three and a half hours total.
Each 10’ x 10' exhibitor booth includes backwall drape and siderails, a 6 ft skirted table, two chairs, a waste basket, and three Cruise360 Trade Show Only Passes. Booths are not carpeted.
Every 10' x 10’ booth space allows for two companies to exhibit.
Unfortunately, no. All catering must be purchased through the Broward County Convention Center. Information to place a catering order can be found in the 2026 Exhibitor Kit.
Yes, you will receive a list of registered travel agents, excluding their email addresses, at the conclusion of the event.
The exhibitor kit contains all the information needed for the shipping of materials, electricity, additional furniture, carpeting, catering etc. The exhibitor kit will be shared as the event gets closer.
Yes, to be a Sponsor at Cruise360 you must exhibit at the Cruise360 Trade Show.
Our Cruise360 Sponsorship Opportunities can be found here. For more information, please contact Nicolina DueMogensen at nduemognesen@cruising.org
Unfortunately, no. Booth fees include Trade Show Only passes. Passes for General Sessions and the Hall of Fame Cruise Industry Awards & Gala Dinner can be purchased separately by logging into your Conference Pass Portal and are available on a first come, first served basis. Breakout sessions are for agents only.
Unfortunately, no. These are only for our CLIA Cruise Line Members.
Unfortunately, no. The VIP Reception is invite only and limited to our CLIA Cruise Line Members. Should an exhibitor choose to sponsor the VIP Reception, they will be granted access.
Your booth purchase includes complimentary Trade Show Only Passes for booth personnel.
If personnel would like to attend the General Sessions or the Hall of Fame, they must purchase the applicable General Session Pass and/or Hall of Fame Pass.
Because General Session and Hall of Fame Passes include Trade Show access, attendees should be assigned either a Trade Show Only Pass or a General Session/Hall of Fame Pass—not both.
Yes. Parking is available at the convention center for a daily rate.
For additional information, please contact the CLIA Membership Team, at info@cruising.org or (202) 759-9370 (Option #5).
Contact Us
Travel Agents
Membership Services Team
info@cruising.org
(202) 759-9370 (Option #5)
Sponsorships & Exhibitors
Nicolina DueMogensen
nduemogensen@cruising.org
(202) 257-9043
Press
press@cruising.org
1201 New York Avenue NW, Suite 550A | Washington, DC 20005
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